Can I add an item to my order after it has been placed?

Introduction

Yes, you can add an item to your order after it has been placed. To request an order addition, contact Light Heart customer support as soon as possible with the details of the item you would like to add.

How to request an order addition

To add an item to an existing order, reach out to customer support and provide the information needed to update your order. The support team will review your request and let you know the next steps.

Information to provide

• Your order number
• The name or description of the item you want to add
• Quantity needed
• Any size, color, or variant details, if applicable
• Your preferred contact information

What happens after you submit your request

Once the additional item is added to your order, an invoice will be sent to you for payment. After payment is received, your order will be processed.

Tips and caveats

• Contact support as soon as possible, since order changes may depend on processing status.
• Have your order details ready to help speed up the request.
• The additional item will not be processed until the invoice is paid.
• If the order has already moved too far into fulfillment, changes may be limited.

Need help?

If you need assistance adding an item to your order, contact Light Heart customer support with your order number and the item details at [e-mail] and the team will help you from there.