What items are not eligible for return?

While we want you to be completely happy with your purchase, there are some items that cannot be returned or refunded. Please review the list below carefully before placing your order.

---

Non-returnable items

Item Type	Reason
Opened adhesives, primers & bonders	Consumable products cannot be resold once opened
Opened lash trays & tools	Must be in new, unused condition to be returned
Digital courses & guides	Non-returnable once accessed
In-person training	Non-refundable once booked
Sale items	All sale purchases are final sale
Lash services	Non-refundable

---

Why we can't accept opened consumables

Products like adhesive, primer, and bonder are consumable items that cannot be tested, repackaged, or resold once opened. This policy protects every artist in our community by ensuring that all products shipped from Light Heart Lash are fresh, sealed, and untampered with.

---

What about digital education?

We put a tremendous amount of care into every course and educational resource we create. Because digital products are accessible immediately upon purchase, we are unable to offer refunds once content has been accessed.

If you are experiencing a technical issue accessing your course, please reach out and we'll get it sorted.

📧 [e-mail] 📞 [phone]

---

Still not sure if your item is eligible?

Reach out before starting a return and we'll let you know right away.

📧 [e-mail] 📞 [phone]

---

Related blog posts

👉 The Luxury Lash Products of Your Dreams 

👉 What Goes into Creating Lash Adhesive? 

👉 Best Lash Adhesive for Beginners: How to Choose the Right Glue

Questions? Contact us at [e-mail] or call [phone].